Privacy Policy
GENEXT ("GENEXT", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, communicate with us, or use our services.
We recognise the importance of protecting personal information and are committed to complying with applicable data protection laws, including the **General Data Protection Regulation (EU) 2016/679 (GDPR)** and other relevant privacy legislation.
By using our website, you acknowledge the practices described in this Privacy Policy.
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# 1. Who We Are
GENEXT provides international freight forwarding, customs clearance, vendor management, and supply chain coordination services connecting European markets with operational expertise in India.
GENEXT Logistics GMBH
Kardinalschütt 7
9020 Klagenfurt am Wörthersee
Austria
Email: europe@genextlogistics.com
Telephone: +43 663 4363 963
Website: https://eu.genextlogistics.com
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# 2. Information We Collect
Depending on how you interact with us, we may collect the following information.
## Information You Provide
* Name
* Company name
* Job title
* Email address
* Telephone number
* Postal address
* Enquiry details
* Information submitted through contact forms
* Information provided during business discussions
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## Information Collected Automatically
When visiting our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Date and time of access
* Pages visited
* Referring website
* Cookie identifiers
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## Business Information
Where applicable we may also collect:
* Shipment information
* Vendor information
* Customer account information
* Communication records
* Documentation required for logistics services
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# 3. How We Use Your Information
Your information is used only where necessary to provide our services and manage our business.
This includes:
* Responding to enquiries
* Providing quotations
* Delivering logistics services
* Managing customer relationships
* Vendor coordination
* Customs documentation
* Improving website performance
* Maintaining security
* Meeting legal obligations
* Sending relevant business communications (where permitted)
We will never sell your personal information.
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# 4. Lawful Basis for Processing
Under GDPR we process personal information based on one or more of the following lawful grounds:
* Consent
* Performance of a contract
* Legal obligation
* Legitimate business interests
* Protection of vital interests (where applicable)
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# 5. Cookies
Our website uses cookies to improve functionality and understand website usage.
Cookies may include:
Essential Cookies
Required for website functionality.
Analytics Cookies
Help us understand visitor behaviour.
Preference Cookies
Remember user settings.
Marketing Cookies
Only used where consent has been provided.
Visitors may change cookie preferences at any time using our cookie banner.
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# 6. Sharing Your Information
If you request a password reset, your IP address will be included in the reset email. GENEXT may share information only where necessary with trusted partners including:
* Logistics partners
* Customs authorities
* Government agencies
* Professional advisers
* IT service providers
* Website hosting providers
* Cloud service providers
All third parties are required to maintain appropriate security standards.
We never sell personal information to third parties.
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# 7. International Transfers
As GENEXT operates internationally, personal information may be transferred between countries, including the European Union and India.
Where personal data is transferred internationally, appropriate safeguards are implemented to ensure information remains protected in accordance with GDPR requirements.
These safeguards may include:
* Standard Contractual Clauses
* Contractual agreements
* Appropriate security controls
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# 8. Data Security
GENEXT maintains appropriate technical and organisational measures designed to protect personal information against:
* Unauthorised access
* Loss
* Misuse
* Disclosure
* Alteration
* Destruction
Security measures include secure hosting, encryption where appropriate, controlled access, regular software updates, and ongoing monitoring.
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# 9. Data Retention
Personal information is retained only for as long as necessary to:
* Deliver our services
* Meet legal obligations
* Resolve disputes
* Maintain business records
Retention periods vary depending upon legal and operational requirements.
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# 10. Your Rights
If you are located within the European Economic Area, you have the right to:
* Access your personal data
* Correct inaccurate information
We aim to respond to requests within one month.
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# 11. Third-Party Websites
Our website may contain links to third-party websites.
GENEXT is not responsible for the privacy practices or content of external websites. Visitors are encouraged to review the privacy policies of any third-party websites they visit.
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# 12. Children's Privacy
GENEXT's services are intended for businesses and professional users.
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children.
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# 13. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, business operations, or website functionality.
The latest version will always be available on this page.
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# 14. Contact Us
If you have questions regarding this Privacy Policy or how we process personal information, please contact:
Email: europe@genextlogistics.com
Website: https://eu.genextlogistics.com
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# GDPR Notice
GENEXT is committed to processing personal information lawfully, fairly, transparently, and securely in accordance with the principles of the General Data Protection Regulation (GDPR). We continually review our practices to ensure that personal information is handled responsibly and in line with applicable data protection legislation.